Just wanted to let you know that I'm very happy of your online support and I wish to thanks a lot Mr Dave Cox for his help.
My case was bad adn I wasn't able to connect to Open VPN in any way (I just closed my contratct with IP-Vanish and opened one with you) due to concurrent causes, like previous installed adapter and conflicts with my Antivirus.
Dave replied to my ticket almost immediately and spent more than one hour remotely connected but finally he solved the problem brilliantly.
If that is the measure of your commitment to your client I am more than satisfied to have changed VPN provider.
I work in IT department of the biggest italian renewable energies company so I was able to appreciate Dave's skills.
Thanks again .
This is the only VPN service I have ever used. I was so lost when I signed up. I just wanted to watch Netflix. I installed Liquid Viscosity opened it and tried to open Netflix but I couldn't. I contacted support because it was not working and got an answer in under 5 minutes (No Joke!) they were able to show me how to connect to the server of my choice. We got Netflix working. I was such a noob.
Liquid Viscosity has become my go to VPN app. It's a minimalist app that is very easy to use. When I first signed up I maintained 3 different VPN subscriptions and I was pleasantly surprised Liquid Viscosity could be used with all 3 services. I just signed up for my 2nd year of service in November and I dropped both of the other providers.
I have dealt with quite a few different VPN services and they all promised fast connections and great support. So far none of them has even came close to meeting that promise except LiquidVPN. I am almost always able to find a fast connection on the first attempt. The connection stays online all night. I really could not be happier with their service. The only thing I feel is holding them back is a lack of built in Android/iOS clients. It was not as big of a deal for me but I know for some that could be a deal breaker.
Hi Dave. Thanks for the reply. I was impressed that you took the time to reply and
address the concerns that I had with your ethics policy. Unfortunately,
right after I received this reply there was a death in my family followed
almost immediately by my father suffering a stoke. I now see that 7 months
have passed and I never replied to your message and I wanted to at least
let you know the reason why I did not reply.
I wish your Company continued success. It is still my VPN of choice. At
this point I just want a hassle free solution to online privacy and
LiquidVPN certainly delivers on that front.
BTW, my father is now doing fine. It's been a long road, which we are
still on, and things are almost back to normal.
I wanted to say that I've been a subscriber for a little over a month now and I've been more than impressed by your service. The servers have really fast and reliable. I'm connected for days at a time with very few interruptions. I also like the built in dns leak and speed tests. They are a nice touch. Really, I couldn't ask for any thing more.
Thanks again for such a great service. You'll definitely have me as a customer for a long time and I'll certainly recommend you to others when I can.
Hi, i just rated your response as Excellent. Thank you. After making that change my speedtests went from 15Mbps to 125Mbps! I have never seen it go over 25Mbps on any of the previous VPN services I have used.
I am using 4 computers connected together via a switch. Every time one connected I could no longer access the machine on my local network. Mike was able to give me the commands required to get all 4 computers connected to the VPN and my local LAN. The service I had before said they could not support "custom" setups.
Their support almost always replies within seconds of my ticket being open and they provide very detailed answers. Its nice knowing someone at the other end cares enough about my concerns to explain things as well as these guys do.
You guys have quick support. I have been very happy with my service. In fact so much so that I made the switch from monthly to yearly.
I just want you to know that I am very impressed with the quick Customer Support response time that LiquidVPN has provided since I first signed up a couple of months ago. The VPN provider I was using from across the pond would have had me waiting a week or two receive a reply if ever at all. I'm glad that I discovered your company/service. Please tell your support staff thank you for me. Thank you again sir for getting back to me so quickly tonight!
Liquid VPN believes that the quality of the service they provide will grow their business for them; it shows in their dedicated tech support (they often answer emails within minutes), their monomaniacal focus on continual network upgrades, and ground-breaking new technology offerings such as modulating IP addresses